Description |
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Our client is a leading retail group of companies operating across Saudi Arabia. They operate across the Kingdom with a large multicultural workforce and many retail sales outlets.
We are looking for an experienced Area Manager of Hypermarkets and Supermarkets to lead their growing team in either Riyadh or in Jeddah, Saudi Arabia.
JOB OVERVIEW
Deliver operational key performance indicators and lead the super market operations on a divisional basis, and execute plans to deliver the shopping experience and our commitments to staff.
KEY RESPONSIBILITIES
• Ensures all managers have personal objectives and KPIs which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reports
• Role models the ethics and values of the business, demonstrates cultural sensitivity, and maintains high personal visibility in his own and other departments
• Plans and monitors training needs, provide professional coaching to managers to ensure that they have the professional capability to fully deliver in their role and that they are working on a personal development plan
• Plans and supports talent management and succession planning within his department and ensures all senior managers have a career plan
• Motivates employees and monitors employee satisfaction within his department and plans and executes plans to improve it
• Ensure optimum structure for his department and that positions are properly staffed and maintain high retention rates
• Provide individual feedback to store managers
• Receive reports (sales, NIS, availability…etc) monitor store managers performance in dealing with issues and help them solve it by taking it to a higher level if needed
• Instruct and advise managers on how to overcome less than budgeted performance
• Implement cost controls and monitor results providing regular feedback and guidance to SM’s
• Prepare manpower budget for the stores (head count and allowed spending) based on sales, selling area, season….etc)
• Receive monthly report of cost of supplies and usage and apply measures to optimize cost
• Monitor store performance on utility cost, ensuring that the stores follow the right procedures to save cost
• Ensure on shelf availability by implementing controls and monitoring results providing regular feedback and guidance to store managers
• Receive the various availability reports (KVIs, promo items, private label…etc) bench mark the performance against other divisions and provide feedback to store managers, and advise/instruct store managers to fix the ordering issues
• Ensure implementation of all operating standards in his division by implementing controls and monitor achievement providing regular feedback and guidance to SM’s
• Perform spot checks on a regular basis and take corrective action
• Monitor reports and follow up with store managers on actions taken to fix the problems
• Ensure that display contracts are implemented by spot checking in stores and give feedback to managers
• Perform a spot check on the store safe on monthly basis
• Optimize people productivity by Implement control and monitor achievement providing regular feedback and guidance to SM’s
• Monitor productivity reports on a weekly basis and change head count accordingly
• Ensure safety and hygiene standards are implemented
• Spot check stores and provide feedback or take corrective action
• Implements, monitors and ensures training takes place to achieve all targets
• Contributes to meetings with other departments and monitor implementation
• Provide feedback to other departments from store point of view
• Communicate company plans for various projects to store manager level and ensure that it is cascaded down to all levels
• Follow up on implementation
• Ensure implementation of customer service standards
• Deal with customer complaints and suggestions and support store managers in resolving issues
• Monitors training and results achieved
• Support new store openings by identifying potential employees to move to the new stores, training them in existing stores
ESSENTIAL REQUIREMENTS
• Open to all nationalities
• With a minimum 5 years experience managing large scale operations in retail
• Experience with large Hypermarkets and Supermarkets required
• Overseeing more than 1 location very welcome
• At least 1/2 years in Supermarkets/ Hypermarkets preferred
• Strong leadership skills and excellent communication skills
COMPENSATION |
